Why Choose TackSwap?
Local Marketplace
Find equestrian equipment near you.
Secure Payments
All transactions are securely processed through Stripe.
Direct Messaging
Communicate directly with buyers and sellers.
Trusted Sellers
Only verified users can sell on TackSwap.
About Us
TackSwap connects equestrian enthusiasts across the UK.
Frequently Asked Questions
FAQ content remains unchanged.
Delete Your TackSwap Account
If you wish to delete your TackSwap account and associated data, follow the steps below.
How to Request Account Deletion From The App
- Go to Account > Edit profile > and click on Delete Account ( Bottom of the page)
- 1 Alternatively: Send an email to info@tackswap.co.uk
- 2 Use the subject line: "Delete my TackSwap account"
- 3 Include the email address you used to register your TackSwap account
- 4 We will process your request and delete your account and associated data within a reasonable period (typically within 30 days). We may contact you to verify your identity before completing the deletion.
What Data We Delete
When your TackSwap account is deleted, we permanently remove:
- Your profile (name, display name, email, phone, photo, location)
- All listings you created
- Your messages and conversations
- Saved listings
- Reviews you gave or received
- Any reports you filed or that referenced you
- Your authentication account
What Data We Retain
We are required by law to retain certain data:
- Transaction records (buyer/seller details, amounts, dates) for at least 7 years as required by UK tax and financial regulations
- Anonymized analytics data that cannot be linked back to you
Note: Account deletion is irreversible. If you have a connected Stripe account for receiving payments, we will also process its disconnection as part of your deletion request.
Contact Us
Privacy Policy
Last Updated: February 2026
1. Introduction
TackSwap ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Platform").
By using TackSwap, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Information You Provide to Us
Account Information:
- Name and display name
- Email address
- Phone number (optional)
- Profile photo
- Location/postcode
- Payment information (processed securely through Stripe)
Listing Information:
- Item descriptions, photos, and prices
- Item condition and category
- Shipping preferences
Communication:
- Messages sent through the Platform
- Support requests and feedback
Payment Information:
- Payment details are processed securely by Stripe
- We do not store full credit card numbers
- Stripe handles all payment data in accordance with PCI DSS standards
2.2 Information Automatically Collected
Device Information:
- Device type and operating system
- Unique device identifiers
- IP address
- Mobile network information
Usage Information:
- Pages and features you access
- Time spent on the Platform
- Search queries
- Items viewed, saved, or purchased
- Interactions with other users
Location Information:
- Postcode/location you provide
- Approximate location based on IP address (if permitted)
2.3 Information from Third Parties
Payment Processors:
- Stripe provides payment processing information
- Transaction history and payment status
Authentication:
- Supabase handles user authentication
- Email verification status
3. How We Use Your Information
- Create and manage your account
- Process transactions and payments
- Facilitate communication between buyers and sellers
- Display listings and search results
- Calculate distances and location-based features
- Send transaction-related notifications
- Improve platform features
- Detect and prevent fraud and illegal activity
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information.
With Other Users
- Public profile information
- Listings and descriptions
- Messages between users
- Transaction-related information
With Service Providers
- Stripe (payment processing)
- Supabase (database & authentication)
- Email and analytics providers
Legal Requirements
- Court orders
- Government requests
- Law enforcement investigations
- Protection of rights or safety
5. Data Security
- Encryption (HTTPS)
- Secure authentication
- Access controls
- Regular security audits
- PCI DSS compliant payment processing
No system is 100% secure.
6. Your Rights (UK GDPR)
- Access your data
- Correct inaccurate data
- Request deletion (see Delete Account section above)
- Data portability
- Object to processing
- Withdraw consent
To exercise these rights, contact: info@tackswap.co.uk
7. Data Retention
Transaction records are retained for at least 7 years as required by UK law. Account information is retained while your account is active and for a reasonable period after deletion.
8. Children's Privacy
TackSwap is not intended for users under 18.
9. International Transfers
Data may be processed outside the UK/EEA with appropriate safeguards.
10. Cookies
We use essential, analytics, and functional cookies.
11. Contact Us
Email: info@tackswap.co.uk
Registered Address: 221 Portland St North, Ashton U Lyne, Manchester, OL6 7HA
By using TackSwap, you acknowledge that you have read and understood this Privacy Policy.